Goose

Refund & Cancellation Policy

Last updated: 5 August 2026

Short version: cancel whenever you like in one click, and if the product did not work for you, email us within 14 days and we will refund the charge. No retention script, no interrogation.

1. How to cancel

Open your account settings and choose Cancel subscription. It takes one click and takes effect immediately — no email exchange, no phone call, no form to fill in.

If you cannot find it, or you would simply rather we did it, email support@gooseprod.com and we will cancel it for you on the same working day and confirm by reply.

2. What cancelling does

  • All future charges stop immediately.
  • You keep full access until the end of the period you have already paid for.
  • Nothing is deleted straight away. Your lists stay in your account, and you can delete them yourself from settings whenever you want.

3. Refunds

We refund any charge within 14 days of it being taken, for any reason, on any plan. You do not need to justify it — “it wasn't what I expected” is enough. Email support@gooseprod.com from the address on the account and we will process it.

This applies to a renewal charge as well as a first charge. If a yearly renewal caught you by surprise, tell us and we will refund it.

Your EU right of withdrawal. If you are a consumer in the EU, you also have a statutory 14-day right to withdraw from a distance contract. Because Goose gives you access to a digital service immediately, you are asked to consent to that at checkout, which normally ends the statutory right. Our own 14-day refund promise above is deliberately at least as generous, so in practice you are never worse off.

4. After 14 days

Outside the 14-day window we do not refund as a matter of course, because you can cancel at any time and the plans are short. But if something went genuinely wrong — you were charged twice, the service was broken for you, or you were billed after cancelling — email us and we will fix it regardless of the date.

5. How long a refund takes

We submit refunds to Stripe within one working day of agreeing them. The money then takes about 5–10 working days to appear, depending on your bank. It goes back to the card that was charged; we cannot send it anywhere else.

6. Prices, for reference

  • Weekly — $4.99 / week. Billed $4.99 every week until you cancel.
  • Monthly — $9.99 / month. Billed $9.99 every month until you cancel.
  • Yearly — $39.99 / year. Billed $39.99 once a year until you cancel — about $3.33 a month.

Charges appear on your statement as GOOSEPROD.COM. If you see that on a card and do not recognise it, email us before disputing it — we will find the account and refund it faster than a chargeback would.

7. Chargebacks

Please contact us first. A chargeback takes weeks and gets you the same money we would have returned in a day. We have never refused a good-faith refund request and would rather keep it that way.

8. Contact

support@gooseprod.com — a real person replies within one business day. See also our terms of service and privacy policy.